Frequently asked questions

Everything B2B Buyers Ask Before the First Order

Can't find your answer? WhatsApp us at +86 181 0283 3911 - response within 24 working hours.

💰 MOQ & Pricing

What is your MOQ?
Ready-to-sample formulas: from 500 sets / 1,000 pcs per SKU. Custom development projects typically start from 1,000-3,000 pcs per SKU depending on packaging. First-time buyers may combine SKUs in one production batch to reach MOQ efficiently. Sample batches are always welcome.
Can I get a price list?
We share FOB pricing per SKU with verified buyers - it depends on formula, packaging choice and order volume, so we quote precisely instead of publishing misleading numbers. Request the catalog first, then tell us your target SKUs and we reply with FOB prices within 24 working hours.

🧪 Samples & Development

What is the sample policy?
Lab samples ship in 3-5 working days worldwide. Sample cost is refunded or deducted from your first bulk order. You test texture, actives and packaging before committing to production - no pressure.
How many formula revisions are included?
The standard project includes 2 rounds of formula adjustment after the first lab sample. Additional rounds are quoted separately before any work starts - never billed unexpectedly afterwards. Each sampling cycle takes 3-5 working days plus shipping.

🕑 Lead Time & Shipping

What is the production lead time?
Typical bulk production: 15-20 working days after packaging materials are confirmed. Add 5-10 days for packaging design and compliance documents if starting from scratch. We confirm a written timeline at project kickoff and update you at each milestone.
Which shipping terms do you support?
FOB, CIF and DDP. We hold a self-operated import/export license - customs declaration, MSDS, certificate of origin and Free Sale support are handled in-house. Door-to-door delivery available for most markets.

🏷 Labeling & Compliance

Who is responsible for label compliance?
We prepare ingredient labels (INCI) and market-specific compliance documents based on your brief - including the regulatory files for common destinations (EU, SEA, Middle-East). Final market-side approval (local registration, claims language) is confirmed jointly, and the responsibility boundary is written into the OEM contract. We make the boundary explicit before the project starts - see the Project Scope notes on our OEM process page.
Are products compliant for export to my market?
Our base complies with China's Safety & Technical Standards and EU 1223/2009 reference limits. Formulas can be screened against your destination market's restricted list before sampling - tell us your target market early so compliance is designed in, not patched later.

🔒 Intellectual Property & Exclusivity

Is my formula and packaging design protected?
Yes. Custom formulas and packaging designs developed for you belong to you, protected by NDA and IP/exclusivity clauses in our standard OEM contract. We do not resell your exclusive formula or artwork to other buyers for the agreed exclusivity period and territory.

💳 Payment & After-Sales

What are your payment terms?
Standard terms: 30% deposit, 70% balance before shipment (T/T bank transfer). Established partners may qualify for adjusted terms after several successful orders. Samples are paid in advance.
What if there is a quality issue?
Every batch ships with a COA and third-party test reports. If a verified quality issue is attributable to manufacturing, we replace the affected batch or refund - terms are defined in the contract before the first order, so there is a clear, agreed procedure instead of a dispute.
Do you provide launch support beyond manufacturing?
Yes - that is our group advantage. Through YANXI International you get treatment protocols, staff training (on-site or video), salon operating playbooks and market-launch guidance, proven in our own SUYANYUERONG chain stores since 2020.

Ready to see real answers for your project?

Send your target market and SKUs - we reply with MOQ, FOB pricing and a written project scope within 24 working hours.

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